As mentioned above, stickies that get closed are usually great sources of info and put people in a position to ask a more informed question. They are better if useful content gets added to them (keeping them current) that is first approved by the admin or moderators.
I think redirecting everyone to the sites assembly page and then the forum is the way to go and if a specific thread can be referenced, even better.
Also, some sort of troubleshooting guide either on the main site or here that gives possible scenarios or different names for the same problem may help.
Just my $.02